Ordering and Shipping Policy


Your support is important to us and we believe in delivering value without compromising standards.

All items are in stock ready to make the way to you, unless otherwise specified in the description. In most cases your order will be dispatched within 2-6working days business day from the time we receive your order.

Should you need your order urgently, kindly send us an email, but we cannot guarantee anything. We will do our best! Once your items are mailed, you will be notified via email with the tracking number.

 

Shipping within Malaysia

Free shipping for every order with min. RM200 purchase for WM, RM250 for EM. 

West Malaysia:
> Free shipping for every order with min. RM200
> Flat rate of RM10 for orders less than RM200  
> Flat rate of RM20 for bulky items ~5kg
> Flat rate of RM30 for bulky items >5kg

East Malaysia/ Labuan:
> Free shipping for every order with min. RM250
> Flat rate of RM30 for orders less than RM250  
> Flat rate of RM50 for bulky items ~5kg, order less than RM250
> Flat rate of RM85 for bulky items >5kg, order less than RM250

Due to the size & weight of Abel Wooden toys, additional shipping rates will apply for East Malaysia. The items are as follow:

  • Abel Blocks-12pcs | RM75
  • Abel Blocks-24pcs | RM105


We do provide local pickup. We are based in Johor Bahru. Once your order is ready we will notify you to arrange an appointment with us to pick up your order. 

Due to MCO, pick up services is no longer available until further notice.

 

International Shipping

If you would like to place an order from outside of Malaysia, kindly write in to us.

Playhood accept no responsibility for any delays. Please note that any custom duty is borne by customer. 

Do drop us an email on connect@playhood.com.my before placing your order, if you have any questions about your order or shipping etc.

 

Pre Order Items

In order to help you stretch the value of every dollar soent, we take out the middle-man and reducing unnecessary overheads. Pre-orders help to fulfill these cost savings, while ensuring that you get the first pick of every shipment. 

We might occasionally open Pre Order for certain products. To get the latest update, please follow our IG account or you may subscribe to stay in the loop.

Lead time for pre-order might vary depending on factory workload. Hence initial ETA is only estimation and we will provide with the actual ETA in the nearer date. Normally it will take about 3-4months.

Appreciate for your patience as most of the collections we carry are handmade.

If pre-order Items are ordered with ready to ship products, your entire order will be shipped once the pre-order product arrives. Should you require a separate delivery, please contact us so that can be arranged. Shipping fee’s will apply or place separate orders to avoid any disappointment.