FAQs


1. How to clean the wooden toys?

Simply use soapy water with a damp cloth for cleaning. Dry immediately and do not immerse in water. Avoid using disinfectant or hot water as this could damage the toy.

2. Are the toys safe to mouth on?

You don't need worry as they are harmless to your child. We only cater toys which are absolutely safe for your children.

All colours and oils we use are recommended for use on children’s toys. 

3. What does FSC mean?
The FSC (Forest Stewardship Council) certification is recommended as an international seal by world environmental organizations such as Greenpeace and WWF to help preserve ecological balance. 

4. Are the marks on my toys normal?

Yes don't worry these marks are perfectly normal and a sign of quality. Wood it is a natural material so it always has various markings that show up in our products, making each one of them unique as they are made from nature. Wood grain has changing structures and colours which serve as proof of its natural origins. 

All of these marks and variations are proof of quality and not considered defects. 

5. What is the smell on my new product?

Some of the toys use oil on the nature wood products with a mix of different nature oils. The stronger smell is typical for natural botanical oil which is completely harmless, and it will decrease over time. For care simply use soapy water with a damp cloth for cleaning. Dry immediately. Do not submerge in water and do not use disinfectant or hot water.
  

6. What if the toy I want is not available?

Products are subject to availability. In case the product you are looking for is currently not available please reach out to us at connect@playhood.com.my and we will try to accommodate your request. Pre-order is possible upon request with delivery to be confirmed after receiving your inquiry.